Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience

Material TypeBookLanguageEnglish
TitleManaging Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest ExperienceAuthor(S)Michael C. Sturman
Cherrill P. Heaton
Publication DataPublished February 14th 2011 by Cengage LearningPublication DatePublished February 14th 2011 by Cengage Learning
EditionPhysical DescriptionHardcover
Subjecthospital managementSubject Headingshospital management
Pages516 pagesCopies2

Book - hospital management