Relational Bureaucracy: Structuring Reciprocal Relationships into Roles

Material TypeArticleLanguageEnglish
TitleRelational Bureaucracy: Structuring Reciprocal Relationships into Roles Author(S)Jody Hoffer Gittell (Author)
Abstract  We describe a hybrid relational bureaucratic form with structures that embed three processes of reciprocal interrelating—relational coproduction, relational coordination, and relational leadership—into the roles of customers, workers, and managers ...Paginationp709-733
SubjectManagementDescriptorsManagement
Journal TitleThe Academy of Management Review  
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