Expecting the Unexpected? How SWAT Officers and Film Crews Handle Surprises

Material TypeArticleLanguageEnglish
TitleExpecting the Unexpected? How SWAT Officers and Film Crews Handle Surprises Author(S)Beth A Bechky (Author)
Abstract  Organizations increasingly face surprises with regularity, yet little is known about how they develop the responses to unexpected events that enable their work to continue. We compare ethnographic data from two types of organizations that regularly deal with surprises, a police SWAT team and film production crews ...Paginationp239-262
SubjectManagementDescriptorsManagement
Journal TitleThe Academy of Management Journal  
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