An Employment Systems Approach to Turnover: Human Resources Practices, Quits, Dismissals, and Performance

Material TypeArticleLanguageEnglish
TitleAn Employment Systems Approach to Turnover: Human Resources Practices, Quits, Dismissals, and Performance Author(S)Rosemary Batt (Author)
Abstract  This study examines the relationship between alternative approaches to employment systems and quits, dismissals, and customer service, using cross-sectional, longitudinal data from nationally representative surveys of call center establishments. ...Paginationp695-718
SubjectManagementDescriptorsManagement
Journal TitleThe Academy of Management Journal  
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