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Resolving patient complaints a step by step guide to effective service recovery for Osborne Liz

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Resolving patient complaints a step by step guide to effective service recovery for Osborne Liz

Material TypeBookLanguageEnglish
TitleResolving patient complaints a step by step guide to effective service recovery for Osborne Liz Author(S)Osborne Liz
VolPublication Date2004
Responsible AuthorshipLiz Osborne Physical Descriptionxiii 233 p ;
CategoryEnglish BooksSubjectHealth facilities complaints against
Cataloging Sourcea)DLC c)DLC d)DLC d)hel nurISBN9780763726225
DDC No.10531439