Emotions' Impact On Tourists' Satisfaction with Ski Resorts: The Mediating Role of Perceived Value

Material TypeArticleLanguageEnglish
TitleEmotions' Impact On Tourists' Satisfaction with Ski Resorts: The Mediating Role of Perceived Value Author(S)Lydie Bonnefoy-Claudet (Author)
Abstract  Emotions have been shown to play an important role in consumers' evaluation of their consumption experiences, including extended multiple-encounter touristic ones. The present research investigates the emotions used in the evaluation of customers' experience at a ski resort and how these emotions drive customers' satisfaction. Two quantitative studies are conducted in the French Alps and the data analyzed with descriptive statistics and structural equation modeling. ...Paginationp 624-637
SubjectEconomicsDescriptorsTourism
Journal TitleJournal of Travel & Tourism Marketing  
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