An Analysis of One-Star Online Reviews and Responses in the Washington, D.C., Lodging Market

Material TypeArticleLanguageEnglish
TitleAn Analysis of One-Star Online Reviews and Responses in the Washington, D.C., Lodging Market Author(S)Stuart E. Levy (Author)
Abstract  The hotel industry continues to develop strategies for addressing consumer-generated online reviews, and particularly responding to poor reviews, which can have a damaging effect on a hotel’s reputation.... ...Paginationp 49-63
SubjectHome economicsDescriptorsHospitality industry
Journal TitleCornell Hospitality Quarterly  
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