Best Practices in Diversity Management in Customer Service Organizations An Investigation of Top Companies Cited by Diversity Inc.

Material TypeArticleLanguageEnglish
TitleBest Practices in Diversity Management in Customer Service Organizations An Investigation of Top Companies Cited by Diversity Inc. Author(S)Juan M. Madera (Author)
Abstract  An analysis of diversity management programs used by fourteen companies cited for diversity found a suite of practices used by nearly all of them..... ...Paginationp 124-135
SubjectHome economicsDescriptorsHospitality industry
Journal TitleCornell Hospitality Quarterly  
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