Got Support? The Impact of Supportive Work Practices on the Perceptions, Motivation, and Behavior of Customer-Contact Employees

Material TypeArticleLanguageEnglish
TitleGot Support? The Impact of Supportive Work Practices on the Perceptions, Motivation, and Behavior of Customer-Contact Employees Author(S)John W. Michel (Author)
Abstract  While scholars know a great deal about the operational challenges faced by customer-contact employees in the hospitality industry,..... ...Paginationp 161-173
SubjectHome economicsDescriptorsHospitality industry
Journal TitleCornell Hospitality Quarterly  
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