The Impact of Servant Leadership on Hotel Employees’ “Servant Behavior”

Material TypeArticleLanguageEnglish
TitleThe Impact of Servant Leadership on Hotel Employees’ “Servant Behavior” Author(S)Long-Zeng Wu (Author)
Abstract  This study examined the link between servant leadership and hotel employees’ customer-oriented organizational citizenship behavior (OCB) by focusing on the mediating role of leader–member exchange (LMX) and the moderating role of followers’ sensitivity to others’ favorable treatment. ...Paginationp 383-395
SubjectHome economicsDescriptorsHospitality industry
Journal TitleCornell Hospitality Quarterly  
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