The Frontline Provider’s Appearance: A Driver of Guest Perceptions

Material TypeArticleLanguageEnglish
TitleThe Frontline Provider’s Appearance: A Driver of Guest Perceptions Author(S)Vincent P. Magnini (Author)
Abstract  Based on a study that compared photographs of models, hotel guests ascribe greater assurance ability to clean-shaven men, and to men and women who smile and are attractive. For unknown reasons, the facial hair effect holds for Caucasian men, but not for African-American men. ...Paginationp 396-405
SubjectHome economicsDescriptorsHospitality industry
Journal TitleCornell Hospitality Quarterly  
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