The Effect of Perceived Control on Consumer Responses to Service Encounter Pace A Revenue Management Perspective

Material TypeArticleLanguageEnglish
TitleThe Effect of Perceived Control on Consumer Responses to Service Encounter Pace A Revenue Management Perspective Author(S)Breffni M Noone (Author)
Abstract  The ability to manage the time involved in a service process is critical to effective revenue management (RM). At the same time, customer satisfaction is also a key element of time management in services. In this study ...Paginationp295-307
SubjectHome economicsDescriptorsHospitality industry
Journal TitleCornell Hospitality Quarterly  
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