Race Differences in Tipping: Testing the Role of Norm Familiarity

Material TypeArticleLanguageEnglish
TitleRace Differences in Tipping: Testing the Role of Norm Familiarity Author(S)Michael Lynn (Author)
Abstract  On average, blacks tip less than whites in the United States. As a result, many servers dislike waiting on black tables and deliver inferior service to those blacks seated in their sections. Furthermore, this race difference makes it difficult to attract and retain waitstaff in predominately black neighborhoods, which makes such neighborhoods less attractive places for corporations to locate full-service restaurants. ...Paginationp 73-80
SubjectHome economicsDescriptorsHospitality industry
Journal TitleCornell Hospitality Quarterly  
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