What Matters Most? The Perceived Importance of Ability and Personality for Hiring Decisions

Material TypeArticleLanguageEnglish
TitleWhat Matters Most? The Perceived Importance of Ability and Personality for Hiring Decisions Author(S)Michael J. Tews (Author)
Abstract  This study examined the emphasis hiring managers placed on general mental ability (GMA) and personality—agreeableness, conscientiousness, emotional stability, and extraversion—when evaluating applicant profiles for servers for a national restaurant chain. GMA was framed as either “intelligence” or the “ability to learn and solve problems.” Under both conditions, GMA was valued, but less than agreeableness, ...Paginationp 94-101
SubjectHome economicsDescriptorsHospitality industry
Journal TitleCornell Hospitality Quarterly  
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