Internal Relationship Marketing: Korean Casino Employees’ Job Satisfaction and Organizational Commitment

Material TypeArticleLanguageEnglish
TitleInternal Relationship Marketing: Korean Casino Employees’ Job Satisfaction and Organizational Commitment Author(S)Ki-Joon Back (Author)
Abstract  This study examined the relationship between the following key variables: internal service quality, self-efficacy, job satisfaction, self-esteem, and organizational commitment. The study sought to identify ways to improve casino employees’ job satisfaction, further enhance employees’ organizational commitment, and possibly decrease job turnover intention. ...Paginationp 111-124
SubjectHome economicsDescriptorsHospitality industry
Journal TitleCornell Hospitality Quarterly  
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