Title Author Hits
Measuring the Effectiveness of Mutual Learning for Taiwan’s Tourist Hotels with the DEA Approach Written by Super User Hits: 131
Innovative Practices in the Spanish Hotel Industry Written by Super User Hits: 268
Applying the Loyalty Matrix to Evaluate Casino Loyalty Programs Written by Super User Hits: 297
Estimating the Impact of Las Vegas Poker Rooms on Slot and Table Game Business Volumes: Does Poker Really Carry Its Weight? Written by Super User Hits: 119
Behavioral Differences in Gaming Patterns among Chinese Subcultures as Perceived by Macao Casino Staff Written by Super User Hits: 132
Does Fun Pay? The Impact of Workplace Fun on Employee Turnover and Performance Written by Super User Hits: 385
The Impact of Servant Leadership on Hotel Employees’ “Servant Behavior” Written by Super User Hits: 163
The Frontline Provider’s Appearance: A Driver of Guest Perceptions Written by Super User Hits: 177
Lodging Executives’ Sentiment As a Leading Economic Indicator Written by Super User Hits: 109
Acquisition Premiums and Performance Improvements for Acquirers and Targets in the Lodging Industry Written by Super User Hits: 221
Industry Trends: Fascinating Rhythms in the Career Paths of Hospitality Executives Written by Super User Hits: 209
Progress and Development of Information Technology in the Hospitality Industry: Evidence from Cornell Hospitality Quarterly Written by Super User Hits: 262
Evaluation of Hotel Information Technologies and EDI Adoption: The Perspective of Hotel IT Managers in Hong Kong Written by Super User Hits: 166
Predicting Browsers and Purchasers of Hotel Websites: A Weight-of-Evidence Grouping Approach Written by Super User Hits: 301
An Analysis of One-Star Online Reviews and Responses in the Washington, D.C., Lodging Market Written by Super User Hits: 397
Responding to Online Reviews: Problem Solving and Engagement in Hotels Written by Super User Hits: 261
The Complex Matter of Online Hotel Choice Written by Super User Hits: 186
Spreading Social Media Messages on Facebook: An Analysis of Restaurant Business-to-Consumer Communications Written by Super User Hits: 406
An Examination of the Relationship between Online Travel Agents and Hotels: A Case Study of Choice Hotels International and Expedia.com Written by Super User Hits: 596
Presumed Incapable: Exploring the Validity of Negative Judgments about Persons with Disabilities and Their Employability in Hotel Operations Written by Super User Hits: 280
Best Practices in Diversity Management in Customer Service Organizations An Investigation of Top Companies Cited by Diversity Inc. Written by Super User Hits: 478
Empowerment, Organizational Commitment, and Voice Behavior in the Hospitality Industry: Evidence from a Multinational Sample Written by Super User Hits: 131
Investigating Work–Family Balance, Job Anxiety, and Turnover Intentions As Predictors of Health Care and Senior Services Customer-Contact Employee Voluntary Turnover Written by Super User Hits: 107
Got Support? The Impact of Supportive Work Practices on the Perceptions, Motivation, and Behavior of Customer-Contact Employees Written by Super User Hits: 328
The Effects of Group Conflict and Work Stress on Employee Performance Written by Super User Hits: 382
The Motivational Effects of Pay Fairness: A Longitudinal Study in Chinese Star-Level Hotels Written by Super User Hits: 108
Team Creative Performance: The Roles of Empowering Leadership, Creative-Related Motivation, and Task Interdependence Written by Super User Hits: 269
The Domestic Development Experience of a Hotel Firm with Chinese Characteristics: The Case of Jin Jiang Written by Super User Hits: 120