Title Author Hits
Positive Emotions: The Connection between Customer Quality Evaluations and Loyalty Written by Super User Hits: 155
Earnings Management in the Spanish Hotel Industry Written by Super User Hits: 152
Environmental Perception, Management, and Competitive Opportunity in Spanish Hotels Written by Super User Hits: 357
How Fast Do New Hotels Ramp Up Performance? Written by Super User Hits: 443
Hotel Guests’ Responses to Service Recovery : How Loyalty Influences Guest Behavior Written by Super User Hits: 289
Innovativeness and Profitability : An Empirical Investigation in the Norwegian Hotel Industry Written by Super User Hits: 316
Rate Fences in Hotel Revenue Management and Their Applications to Chinese Leisure Travelers : A Fractional Factorial Design Approach Written by Super User Hits: 174
An Analysis of Consumers’ Reactions to Travel Websites’ Discrimination by Computer Platform Written by Super User Hits: 184
A Cruise Line Dynamic Overbooking Model with Multiple Cabin Types from the View of Real Options Written by Super User Hits: 208
Special Issue on Sustainable and Eco-innovative Practices in Hospitality and Tourism Written by Super User Hits: 146
Sustaining Utility Cost Controls Written by Super User Hits: 163
The Power of Meaningful Work : How Awareness of CSR Initiatives Fosters Task Significance and Positive Work Outcomes in Service Employees Written by Super User Hits: 218
The Link between Firm Financial Performance and Investment in Sustainability Initiatives Written by Super User Hits: 121
How Does Respect for the Environment Affect Final Prices in the Hospitality Sector? A Hedonic Pricing Approach Written by Super User Hits: 166
The Impact of Environmental Certification on Hotel Guest Ratings Written by Super User Hits: 191
Effective Communication Strategies for Hotel Guests’ Green Behavior Written by Super User Hits: 220
The Effects of Message Framing and Source Credibility on Green Messages in Hotels Written by Super User Hits: 423
Customer Involvement in Sustainable Supply Chain Management : A Research Framework and Implications in Tourism Written by Super User Hits: 262
Eco-friendly Attitudes, Barriers to Participation, and Differences in Behavior at Green Hotels Written by Super User Hits: 269
Tapping Mindfulness to Shape Hotel Guests’ Sustainable Behavior Written by Super User Hits: 161
The Efficacy of Sustainability Values in Predicting Travelers’ Choices for Sustainable Hospitality Businesses Written by Super User Hits: 190
A Comparison of the Influence of Purchaser Attitudes and Product Attributes on Organic Wine Preferences Written by Super User Hits: 224
Rethinking a Glass Ceiling in the Hospitality Industry Written by Super User Hits: 397
The Emergence of Hybrid Online Distribution Channels in Travel, Tourism and Hospitality Written by Super User Hits: 195
Individual Preference and Bargaining Behavior in Families’ Buying Decisions of Restaurant Service Written by Super User Hits: 174
The Relationship between Perceived Health, Health Attitude, and Healthy Offerings for Seniors at Family Restaurants Written by Super User Hits: 174
Online Customer Reviews of Hotels: As Participation Increases, Better Evaluation Is Obtained Written by Super User Hits: 263
Website Evaluation of the Top 100 Hotels Using Advanced Content Analysis and eMICA Model Written by Super User Hits: 228
Determinants of Satisfaction with Holidays and Hospitality in Rural Tourism in Spain: The Moderating Effect of Tourists’ Previous Experience Written by Super User Hits: 172
Modeling OCB for Hotels: Don’t Forget the Customers Written by Super User Hits: 200
A Portfolio Approach in Lodging Firms’ Investment Behavior: Examining Investment–Disinvestment Interdependency Written by Super User Hits: 153
Customer Preferences for Online, Social Media, and Mobile Innovations in the Hospitality Industry Written by Super User Hits: 341
Strategies for the Implementation of Service Innovations Written by Super User Hits: 151
Scripting Employees An Exploratory Analysis of Customer Perceptions Written by Super User Hits: 206
The Relationship among Corporate Culture, Strategic Orientation, and Financial Performance Written by Super User Hits: 211
Hospitality and Travel The Nature and Implications of User-Generated Content Written by Super User Hits: 271
Exploring Resource Efficiency Benchmarks for Environmental Sustainability in Hotels Written by Super User Hits: 163
Does Environmental Certification Help the Economic Performance of Hotels? Evidence from the Spanish Hotel Industry Written by Super User Hits: 199
Categorizing the Spanish Accommodation Sector Does Firm Size Influence Economic Profitability? Written by Super User Hits: 141
Racially Discriminatory Service in Full-Service Restaurants The Problem, Cause, and Potential Solutions Written by Super User Hits: 114
Black–White Differences in Tipping The Moderating Effects of Socioeconomic Status Written by Super User Hits: 126
The Effect of Perceived Control on Consumer Responses to Service Encounter Pace A Revenue Management Perspective Written by Super User Hits: 150
The Terrorist Attacks of 9/11 and the Financial Crisis of 2008 The Impact of External Shocks on U.S. Hotel Performance Written by Super User Hits: 168
Evolution of Hotel Asset Management The Historical Context and Current Profile of the Profession Written by Super User Hits: 439
The Monetary Policy Risks of Hospitality Stocks Written by Super User Hits: 175
The Legal Strategy of the Cruise Line Industry An Effective Use of Terms and Conditions to Manage Disputes Written by Super User Hits: 147
Cities versus Online Travel Companies Liability for Room Occupancy Taxes Written by Super User Hits: 153
A Systematic Review, Analysis, and Evaluation of Research Articles in the Cornell Hospitality Quarterly Written by Super User Hits: 250
Key Factors Driving Customers’ Word-of-Mouth Intentions in Full-Service Restaurants The Moderating Role of Switching Costs Written by Super User Hits: 260
Let’s See What They Have . . . What Consumers Look For in a Restaurant Wine List Written by Super User Hits: 185
Applying Modern Robotics Technologies to Demand Prediction and Production Management in the Quick-Service Restaurant Sector Written by Super User Hits: 269
Estimating the Impact of Free-Play Coupon Value on Players’ Slot Gaming Volumes Written by Super User Hits: 161
A Revenue Management Model for Casino Table Games Written by Super User Hits: 169
The Effectiveness of Environmental Advertising in the Hotel Industry Written by Super User Hits: 222
Premium or Discount in Hotel Room Rates? The Dual Effects of a Central Downtown Location Written by Super User Hits: 178
Motivational Effects of Empowerment on Employees’ Organizational Commitment A Mediating Role of Management Trustworthiness Written by Super User Hits: 148
Human Capital and Labor Productivity A Study for the Hotel Industry Written by Super User Hits: 245
The Diversity-Validity Dilemma Implications from the Ricci v. DeStefano U.S. Supreme Court Case Written by Super User Hits: 81
People with Disabilities Employers’ Perspectives on Recruitment Practices, Strategies, and Challenges in Leisure and Hospitality Written by Super User Hits: 108
Shaping Environments Conductive to Creativity The Role of Intrinsic Motivation Written by Super User Hits: 604
Measuring the Effectiveness of Mutual Learning for Taiwan’s Tourist Hotels with the DEA Approach Written by Super User Hits: 151
Innovative Practices in the Spanish Hotel Industry Written by Super User Hits: 291
Applying the Loyalty Matrix to Evaluate Casino Loyalty Programs Written by Super User Hits: 302
Estimating the Impact of Las Vegas Poker Rooms on Slot and Table Game Business Volumes: Does Poker Really Carry Its Weight? Written by Super User Hits: 137
Behavioral Differences in Gaming Patterns among Chinese Subcultures as Perceived by Macao Casino Staff Written by Super User Hits: 156
Does Fun Pay? The Impact of Workplace Fun on Employee Turnover and Performance Written by Super User Hits: 389
The Impact of Servant Leadership on Hotel Employees’ “Servant Behavior” Written by Super User Hits: 175
The Frontline Provider’s Appearance: A Driver of Guest Perceptions Written by Super User Hits: 191
Lodging Executives’ Sentiment As a Leading Economic Indicator Written by Super User Hits: 128
Acquisition Premiums and Performance Improvements for Acquirers and Targets in the Lodging Industry Written by Super User Hits: 232
Industry Trends: Fascinating Rhythms in the Career Paths of Hospitality Executives Written by Super User Hits: 231
Progress and Development of Information Technology in the Hospitality Industry: Evidence from Cornell Hospitality Quarterly Written by Super User Hits: 277
Evaluation of Hotel Information Technologies and EDI Adoption: The Perspective of Hotel IT Managers in Hong Kong Written by Super User Hits: 181
Predicting Browsers and Purchasers of Hotel Websites: A Weight-of-Evidence Grouping Approach Written by Super User Hits: 304
An Analysis of One-Star Online Reviews and Responses in the Washington, D.C., Lodging Market Written by Super User Hits: 409
Responding to Online Reviews: Problem Solving and Engagement in Hotels Written by Super User Hits: 277
The Complex Matter of Online Hotel Choice Written by Super User Hits: 206
Spreading Social Media Messages on Facebook: An Analysis of Restaurant Business-to-Consumer Communications Written by Super User Hits: 429
An Examination of the Relationship between Online Travel Agents and Hotels: A Case Study of Choice Hotels International and Expedia.com Written by Super User Hits: 600
Presumed Incapable: Exploring the Validity of Negative Judgments about Persons with Disabilities and Their Employability in Hotel Operations Written by Super User Hits: 282
Best Practices in Diversity Management in Customer Service Organizations An Investigation of Top Companies Cited by Diversity Inc. Written by Super User Hits: 495
Empowerment, Organizational Commitment, and Voice Behavior in the Hospitality Industry: Evidence from a Multinational Sample Written by Super User Hits: 147
Investigating Work–Family Balance, Job Anxiety, and Turnover Intentions As Predictors of Health Care and Senior Services Customer-Contact Employee Voluntary Turnover Written by Super User Hits: 121
Got Support? The Impact of Supportive Work Practices on the Perceptions, Motivation, and Behavior of Customer-Contact Employees Written by Super User Hits: 344
The Effects of Group Conflict and Work Stress on Employee Performance Written by Super User Hits: 391
The Motivational Effects of Pay Fairness: A Longitudinal Study in Chinese Star-Level Hotels Written by Super User Hits: 123
Team Creative Performance: The Roles of Empowering Leadership, Creative-Related Motivation, and Task Interdependence Written by Super User Hits: 278
The Domestic Development Experience of a Hotel Firm with Chinese Characteristics: The Case of Jin Jiang Written by Super User Hits: 132