Title Author Hits
A Portfolio Approach in Lodging Firms’ Investment Behavior: Examining Investment–Disinvestment Interdependency Written by Super User Hits: 139
Customer Preferences for Online, Social Media, and Mobile Innovations in the Hospitality Industry Written by Super User Hits: 325
Strategies for the Implementation of Service Innovations Written by Super User Hits: 142
Scripting Employees An Exploratory Analysis of Customer Perceptions Written by Super User Hits: 189
The Relationship among Corporate Culture, Strategic Orientation, and Financial Performance Written by Super User Hits: 200
Hospitality and Travel The Nature and Implications of User-Generated Content Written by Super User Hits: 257
Exploring Resource Efficiency Benchmarks for Environmental Sustainability in Hotels Written by Super User Hits: 144
Does Environmental Certification Help the Economic Performance of Hotels? Evidence from the Spanish Hotel Industry Written by Super User Hits: 180
Categorizing the Spanish Accommodation Sector Does Firm Size Influence Economic Profitability? Written by Super User Hits: 128
Racially Discriminatory Service in Full-Service Restaurants The Problem, Cause, and Potential Solutions Written by Super User Hits: 110
Black–White Differences in Tipping The Moderating Effects of Socioeconomic Status Written by Super User Hits: 120
The Effect of Perceived Control on Consumer Responses to Service Encounter Pace A Revenue Management Perspective Written by Super User Hits: 146
The Terrorist Attacks of 9/11 and the Financial Crisis of 2008 The Impact of External Shocks on U.S. Hotel Performance Written by Super User Hits: 153
Evolution of Hotel Asset Management The Historical Context and Current Profile of the Profession Written by Super User Hits: 425
The Monetary Policy Risks of Hospitality Stocks Written by Super User Hits: 161
The Legal Strategy of the Cruise Line Industry An Effective Use of Terms and Conditions to Manage Disputes Written by Super User Hits: 140
Cities versus Online Travel Companies Liability for Room Occupancy Taxes Written by Super User Hits: 141
A Systematic Review, Analysis, and Evaluation of Research Articles in the Cornell Hospitality Quarterly Written by Super User Hits: 221
Key Factors Driving Customers’ Word-of-Mouth Intentions in Full-Service Restaurants The Moderating Role of Switching Costs Written by Super User Hits: 254
Let’s See What They Have . . . What Consumers Look For in a Restaurant Wine List Written by Super User Hits: 180
Applying Modern Robotics Technologies to Demand Prediction and Production Management in the Quick-Service Restaurant Sector Written by Super User Hits: 252
Estimating the Impact of Free-Play Coupon Value on Players’ Slot Gaming Volumes Written by Super User Hits: 134
A Revenue Management Model for Casino Table Games Written by Super User Hits: 155
The Effectiveness of Environmental Advertising in the Hotel Industry Written by Super User Hits: 217
Premium or Discount in Hotel Room Rates? The Dual Effects of a Central Downtown Location Written by Super User Hits: 164
Motivational Effects of Empowerment on Employees’ Organizational Commitment A Mediating Role of Management Trustworthiness Written by Super User Hits: 132
Human Capital and Labor Productivity A Study for the Hotel Industry Written by Super User Hits: 240
The Diversity-Validity Dilemma Implications from the Ricci v. DeStefano U.S. Supreme Court Case Written by Super User Hits: 75
People with Disabilities Employers’ Perspectives on Recruitment Practices, Strategies, and Challenges in Leisure and Hospitality Written by Super User Hits: 93
Shaping Environments Conductive to Creativity The Role of Intrinsic Motivation Written by Super User Hits: 572
Measuring the Effectiveness of Mutual Learning for Taiwan’s Tourist Hotels with the DEA Approach Written by Super User Hits: 130
Innovative Practices in the Spanish Hotel Industry Written by Super User Hits: 267
Applying the Loyalty Matrix to Evaluate Casino Loyalty Programs Written by Super User Hits: 294
Estimating the Impact of Las Vegas Poker Rooms on Slot and Table Game Business Volumes: Does Poker Really Carry Its Weight? Written by Super User Hits: 116
Behavioral Differences in Gaming Patterns among Chinese Subcultures as Perceived by Macao Casino Staff Written by Super User Hits: 130
Does Fun Pay? The Impact of Workplace Fun on Employee Turnover and Performance Written by Super User Hits: 384
The Impact of Servant Leadership on Hotel Employees’ “Servant Behavior” Written by Super User Hits: 163
The Frontline Provider’s Appearance: A Driver of Guest Perceptions Written by Super User Hits: 175
Lodging Executives’ Sentiment As a Leading Economic Indicator Written by Super User Hits: 105
Acquisition Premiums and Performance Improvements for Acquirers and Targets in the Lodging Industry Written by Super User Hits: 219
Industry Trends: Fascinating Rhythms in the Career Paths of Hospitality Executives Written by Super User Hits: 207
Progress and Development of Information Technology in the Hospitality Industry: Evidence from Cornell Hospitality Quarterly Written by Super User Hits: 261
Evaluation of Hotel Information Technologies and EDI Adoption: The Perspective of Hotel IT Managers in Hong Kong Written by Super User Hits: 165
Predicting Browsers and Purchasers of Hotel Websites: A Weight-of-Evidence Grouping Approach Written by Super User Hits: 300
An Analysis of One-Star Online Reviews and Responses in the Washington, D.C., Lodging Market Written by Super User Hits: 397
Responding to Online Reviews: Problem Solving and Engagement in Hotels Written by Super User Hits: 258
The Complex Matter of Online Hotel Choice Written by Super User Hits: 184
Spreading Social Media Messages on Facebook: An Analysis of Restaurant Business-to-Consumer Communications Written by Super User Hits: 404
An Examination of the Relationship between Online Travel Agents and Hotels: A Case Study of Choice Hotels International and Expedia.com Written by Super User Hits: 594
Presumed Incapable: Exploring the Validity of Negative Judgments about Persons with Disabilities and Their Employability in Hotel Operations Written by Super User Hits: 279
Best Practices in Diversity Management in Customer Service Organizations An Investigation of Top Companies Cited by Diversity Inc. Written by Super User Hits: 474
Empowerment, Organizational Commitment, and Voice Behavior in the Hospitality Industry: Evidence from a Multinational Sample Written by Super User Hits: 130
Investigating Work–Family Balance, Job Anxiety, and Turnover Intentions As Predictors of Health Care and Senior Services Customer-Contact Employee Voluntary Turnover Written by Super User Hits: 106
Got Support? The Impact of Supportive Work Practices on the Perceptions, Motivation, and Behavior of Customer-Contact Employees Written by Super User Hits: 326
The Effects of Group Conflict and Work Stress on Employee Performance Written by Super User Hits: 381
The Motivational Effects of Pay Fairness: A Longitudinal Study in Chinese Star-Level Hotels Written by Super User Hits: 108
Team Creative Performance: The Roles of Empowering Leadership, Creative-Related Motivation, and Task Interdependence Written by Super User Hits: 267
The Domestic Development Experience of a Hotel Firm with Chinese Characteristics: The Case of Jin Jiang Written by Super User Hits: 118