Title Author Hits
Black–White Differences in Tipping The Moderating Effects of Socioeconomic Status Written by Super User Hits: 121
The Effect of Perceived Control on Consumer Responses to Service Encounter Pace A Revenue Management Perspective Written by Super User Hits: 146
The Terrorist Attacks of 9/11 and the Financial Crisis of 2008 The Impact of External Shocks on U.S. Hotel Performance Written by Super User Hits: 154
Evolution of Hotel Asset Management The Historical Context and Current Profile of the Profession Written by Super User Hits: 426
The Monetary Policy Risks of Hospitality Stocks Written by Super User Hits: 162
The Legal Strategy of the Cruise Line Industry An Effective Use of Terms and Conditions to Manage Disputes Written by Super User Hits: 140
Cities versus Online Travel Companies Liability for Room Occupancy Taxes Written by Super User Hits: 142
A Systematic Review, Analysis, and Evaluation of Research Articles in the Cornell Hospitality Quarterly Written by Super User Hits: 225
Key Factors Driving Customers’ Word-of-Mouth Intentions in Full-Service Restaurants The Moderating Role of Switching Costs Written by Super User Hits: 254
Let’s See What They Have . . . What Consumers Look For in a Restaurant Wine List Written by Super User Hits: 180
Applying Modern Robotics Technologies to Demand Prediction and Production Management in the Quick-Service Restaurant Sector Written by Super User Hits: 255
Estimating the Impact of Free-Play Coupon Value on Players’ Slot Gaming Volumes Written by Super User Hits: 135
A Revenue Management Model for Casino Table Games Written by Super User Hits: 156
The Effectiveness of Environmental Advertising in the Hotel Industry Written by Super User Hits: 217
Premium or Discount in Hotel Room Rates? The Dual Effects of a Central Downtown Location Written by Super User Hits: 165
Motivational Effects of Empowerment on Employees’ Organizational Commitment A Mediating Role of Management Trustworthiness Written by Super User Hits: 132
Human Capital and Labor Productivity A Study for the Hotel Industry Written by Super User Hits: 241
The Diversity-Validity Dilemma Implications from the Ricci v. DeStefano U.S. Supreme Court Case Written by Super User Hits: 77
People with Disabilities Employers’ Perspectives on Recruitment Practices, Strategies, and Challenges in Leisure and Hospitality Written by Super User Hits: 94
Shaping Environments Conductive to Creativity The Role of Intrinsic Motivation Written by Super User Hits: 573
Measuring the Effectiveness of Mutual Learning for Taiwan’s Tourist Hotels with the DEA Approach Written by Super User Hits: 130
Innovative Practices in the Spanish Hotel Industry Written by Super User Hits: 268
Applying the Loyalty Matrix to Evaluate Casino Loyalty Programs Written by Super User Hits: 295
Estimating the Impact of Las Vegas Poker Rooms on Slot and Table Game Business Volumes: Does Poker Really Carry Its Weight? Written by Super User Hits: 116
Behavioral Differences in Gaming Patterns among Chinese Subcultures as Perceived by Macao Casino Staff Written by Super User Hits: 131
Does Fun Pay? The Impact of Workplace Fun on Employee Turnover and Performance Written by Super User Hits: 385
The Impact of Servant Leadership on Hotel Employees’ “Servant Behavior” Written by Super User Hits: 163
The Frontline Provider’s Appearance: A Driver of Guest Perceptions Written by Super User Hits: 176
Lodging Executives’ Sentiment As a Leading Economic Indicator Written by Super User Hits: 105
Acquisition Premiums and Performance Improvements for Acquirers and Targets in the Lodging Industry Written by Super User Hits: 220
Industry Trends: Fascinating Rhythms in the Career Paths of Hospitality Executives Written by Super User Hits: 208
Progress and Development of Information Technology in the Hospitality Industry: Evidence from Cornell Hospitality Quarterly Written by Super User Hits: 262
Evaluation of Hotel Information Technologies and EDI Adoption: The Perspective of Hotel IT Managers in Hong Kong Written by Super User Hits: 166
Predicting Browsers and Purchasers of Hotel Websites: A Weight-of-Evidence Grouping Approach Written by Super User Hits: 301
An Analysis of One-Star Online Reviews and Responses in the Washington, D.C., Lodging Market Written by Super User Hits: 397
Responding to Online Reviews: Problem Solving and Engagement in Hotels Written by Super User Hits: 260
The Complex Matter of Online Hotel Choice Written by Super User Hits: 185
Spreading Social Media Messages on Facebook: An Analysis of Restaurant Business-to-Consumer Communications Written by Super User Hits: 406
An Examination of the Relationship between Online Travel Agents and Hotels: A Case Study of Choice Hotels International and Expedia.com Written by Super User Hits: 595
Presumed Incapable: Exploring the Validity of Negative Judgments about Persons with Disabilities and Their Employability in Hotel Operations Written by Super User Hits: 280
Best Practices in Diversity Management in Customer Service Organizations An Investigation of Top Companies Cited by Diversity Inc. Written by Super User Hits: 475
Empowerment, Organizational Commitment, and Voice Behavior in the Hospitality Industry: Evidence from a Multinational Sample Written by Super User Hits: 131
Investigating Work–Family Balance, Job Anxiety, and Turnover Intentions As Predictors of Health Care and Senior Services Customer-Contact Employee Voluntary Turnover Written by Super User Hits: 106
Got Support? The Impact of Supportive Work Practices on the Perceptions, Motivation, and Behavior of Customer-Contact Employees Written by Super User Hits: 326
The Effects of Group Conflict and Work Stress on Employee Performance Written by Super User Hits: 382
The Motivational Effects of Pay Fairness: A Longitudinal Study in Chinese Star-Level Hotels Written by Super User Hits: 108
Team Creative Performance: The Roles of Empowering Leadership, Creative-Related Motivation, and Task Interdependence Written by Super User Hits: 267
The Domestic Development Experience of a Hotel Firm with Chinese Characteristics: The Case of Jin Jiang Written by Super User Hits: 120