Organizational Crises and the Disturbance of Relational Systems.

Material TypeArticleLanguageEnglish
TitleOrganizational Crises and the Disturbance of Relational Systems. Author(S)William A. Kahn, (Author)
Abstract  Various bodies of literature attest to how crises significantly damage the way people relate with one another—damage that lasts long past the cessation of those crises. Such relational disturbances are problematic in terms of crisis management theory. If crises are understood to be operationally resolved yet the relational systems that underlie organizations remain disturbed, the crises may not truly be resolved, with implications for ongoing dysfunctional patterns of behavior, organizational vulnerabilities, and longer-term performance problems. ...Paginationp 377-396
Journal TitleThe Academy of Management Review  
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