IT Outsourcing Contracts and Performance Measurement

Material TypeArticleLanguageEnglish
TitleIT Outsourcing Contracts and Performance Measurement Author(S)David Fitoussi (Author)
Abstract  Companies that outsource information technology (IT) services usually focus on achieving multiple objectives. Correspondingly, outsourcing contracts typically specify a variety of metrics to measure and reward (or penalize) vendor performance. The specific types of performance metrics included in a contract strongly affect its incentive content and ultimately its outcome. One specific challenge is the measurement of performance when an outsourcing arrangement has a mix of objectives ...Paginationp129 - 143
SubjectManagementDescriptorsInformation technology Computers
Journal TitleInformation Systems Research  
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