An Empirical Analysis of the Contractual and Information Structures of Business Process Outsourcing Relationships

Material TypeArticleLanguageEnglish
TitleAn Empirical Analysis of the Contractual and Information Structures of Business Process Outsourcing Relationships Author(S)Deepa Mani (Author)
Abstract  The emergence of information-intensive business process outsourcing (BPO) relationships calls for the study of exchange performance beyond traditional considerations of the contractual structure that facilitates cooperative intent to include the information structure that facilitates the mutual exchange of information to enact cooperative intent and coordinate actions between the user firm and the service provider ...Paginationp618 - 634
SubjectManagementDescriptorsInformation technology Computers
Journal TitleInformation Systems Research  
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