Research Note—The Cost Impact of Spam Filters: Measuring the Effect of Information System Technologies in Organizations

Material TypeArticleLanguageEnglish
TitleResearch Note—The Cost Impact of Spam Filters: Measuring the Effect of Information System Technologies in Organizations Author(S)Marco Caliendo (Author)
Abstract  Dealing with spam is very costly, and many organizations have tried to reduce spam-related costs by installing spam filters. Relying on modern econometric methods to reduce the selection bias of installing a spam filter, we use a unique data setting implemented at a German university to measure the costs associated with spam and the costs savings of spam filters. Our methodological framework accounts for effect heterogeneity and can be easily used to estimate the effect of other IS technologies implemented in organizations ...Paginationp1068 - 1080
SubjectManagementDescriptorsComputers Information technology
Journal TitleInformation Systems Research  
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