User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective

Material TypeArticleLanguageEnglish
TitleUser Satisfaction with Information Technology Service Delivery: A Social Capital Perspective Author(S)Yongqiang Sun (Author)
Abstract  Existing research has long considered service quality as a primary determinant of user satisfaction with information technology (IT) service delivery. In response to the knowledge-intensive and collaborative nature of IT service delivery in the contemporary business context, we advance the theoretical understanding of user satisfaction by re-conceptualizing IT service delivery as a bilateral ...Paginationp1195 - 1211
SubjectManagementDescriptorsInformation technology Computers
Journal TitleInformation Systems Research  
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