Chameleonic or Consistent? A Multilevel Investigation of Emotional Labor Variability and Self-Monitoring

Material TypeArticleLanguageEnglish
TitleChameleonic or Consistent? A Multilevel Investigation of Emotional Labor Variability and Self-Monitoring Author(S)Brent A. Scott (Author)
Abstract  \keepnAbstract We introduce the concept of emotional labor variability, which captures individual differences in surface acting and deep acting fluctuations over time. ...Paginationp 905-926
SubjectManagementDescriptorsManagement
Journal TitleThe Academy of Management Journal  
Permanent Linksclick here