A Multilevel Field Investigation of Emotional Labor, Affect, Work Withdrawal, and Gender

Material TypeArticleLanguageEnglish
TitleA Multilevel Field Investigation of Emotional Labor, Affect, Work Withdrawal, and Gender Author(S)Brent A Scott (Author)
Abstract  Using experience-sampling methodology, we examined within-individual relationships among emotional labor, negative and positive affective states, and work withdrawal, as well as the moderating role of gender. Fifty-eight bus drivers completed two daily surveys over a two-week period, producing 415 matched surveys ...Paginationp116-136
SubjectManagementDescriptorsManagement
Journal TitleThe Academy of Management Journal  
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