Daily Customer Mistreatment and Employee Sabotage Against Customers:Examining Emotion and Resource Perspectives

Material TypeArticleLanguageEnglish
TitleDaily Customer Mistreatment and Employee Sabotage Against Customers:Examining Emotion and Resource Perspectives Author(S)Mo Wang (Author)
Abstract  Taking emotion and resource perspectives, we examined the daily relationship between customers' mistreatment of employees and employee sabotage of customers, as well as employees' individual- and unit-level emotion-based and resource-based moderators for this relationship ...Paginationp312-334
SubjectManagementDescriptorsManagement
Journal TitleThe Academy of Management Journal  
Permanent Linksclick here