Joint Product Improvement by Client and Customer Support Center: The Role of Gain-Share Contracts in Coordination

Material TypeArticleLanguageEnglish
TitleJoint Product Improvement by Client and Customer Support Center: The Role of Gain-Share Contracts in Coordination Author(S)Shantanu Bhattacharya (Author)
Abstract  We study the role of different contract types in coordinating the joint product improvement effort of a client and a customer support center. ...Paginationp 137 - 151
SubjectManagementDescriptorsInformation technology
Journal TitleInformation Systems Research  
Permanent Linksclick here