Engaging Dissatisfied Retail Employees to Voice Promotive Ideas: The Role of Continuance Commitment

Material TypeArticleLanguageEnglish
TitleEngaging Dissatisfied Retail Employees to Voice Promotive Ideas: The Role of Continuance Commitment Author(S)Jeffrey P. Boichuk (Author)
Abstract  Retailers rely on employees’ promotive work-related ideas to spur service delivery innovations. Yet a well-established finding in the literature is that employees refrain from sharing such ideas when they are dissatisfied, and a mountain of evidence suggests that job dissatisfaction is an epidemic in the retail industry. The intuitive solution would be for supervisors to support these employees; by willfully listening to employees’ problems and providing help, supervisors could expect employees to voice their ideas. However, our results, from a field study and a controlled experiment ...Paginationp 207-218
SubjectCommerceDescriptorsRetail trade
Journal TitleJournal of Retailing  
Permanent Linksclick here