Research Title: Psychological Empowerment and Job Satisfaction in Jordanian Hospitals

Author: Afnan Saleh, Published Year: 2013

International Journal of Humanities and Social Science , Vol. 3 No. 16

Faculty: Engineering and Technology

Abstract: In recent years, empowerment has become a component of business thinking. Hospitals are important assets in Jordan and are attempting to improve their competitiveness by improving employee job satisfaction. This study empirically tested the impact of psychological empowerment on job satisfaction in Jordanian private hospitals. It was hypothesized that the dimensions of psychological empowerment (meaning, competence, self-determination and impact) have a positive impact on employee satisfaction in Jordanian hospitals. The study was designed to be descriptive and quantitative. A questionnaire was designed and distributed to a sample of 554 participants, resulting in a response rate of 78%. The researchers analyzed the collected data using a group of statistical methods, including frequencies, descriptive statistics, reliability analysis, testing data validity and regression tests. Among the most important findings of this study is that employees in Jordanian private hospitals perceive themselves as highly empowered and experience a high level of satisfaction. In addition, the results indicated that 56% of the variation in employee satisfaction results from the implementation of psychological empowerment. The results also supported the proposition that psychological empowerment leads to higher satisfaction in Jordanian hospitals. The study recognizes the need to continue the implementation of psychological empowerment.

Keywords: psychological empowerment, satisfaction, employees, hospitals, Jordan

Research Title: Managers’ Concern Regarding Employee Empowerment in Jordanian Public Hospitals

Author: Afnan Saleh, Published Year: 2013

Interdisciplinary Journal of Contemporary Research in Business, VOL 5, NO 3

Faculty: Engineering and Technology

Abstract: This study is aimed at determining the extent of managers for the implementation of employee empowerment in Jordanian hospitals. A questionnaire was developed and distributed to a sample of 277 employees of Jordanian hospitals, with an overall response rate of 81.4%. This study concluded that Jordanian hospital managers are concerned about the implementation of employee empowerment practices. It is suggested that support and follow-up must be provided for employee empowerment practices through the MOH or the establishment of a neutral department dedicated to this purpose.

Keywords: Empowerment, employee, hospital managers, Jordanian hospitals.

Research Title: CPTED and Workplace Violence in Jordanian Public Hospitals

Author: Afnan Saleh, Published Year: 2015

Asian Social Science, Vol. 11, No. 4

Faculty: Engineering and Technology

Abstract: In recent years, workplace violence (WPV) has become a serious problem in public hospitals in Jordan. This study focuses on whether and how the use of architectural and management solutions that rely mainly on the Crime Prevention through Environmental Design (CPTED) approach (including natural surveillance, natural access control, territorial concern, and management & maintenance) has worked for two Jordanian public hospitals in controlling WPV. This study employed a descriptive research design, and data were collected using quantitative and qualitative methods. The sample population included all the workers at two major referral public hospitals in Jordan. This study found that the hospitals attempted to make significant use of CPTED but that CPTED usage was at least partially ineffective because of poor implementation of its principles and because employees were not sufficiently educated in CPTED to exploit the CPTED engineering and design features. Thus, certain factors that might induce violence were not effectively addressed at both of the hospitals studied. This study thus provides a clear picture of a number of issues contributing to WPV in Jordanian public hospitals that must be addressed by those in charge.

Keywords: workplace violence, CPTED components, public hospital, Jorda

Research Title: Disaster Preparedness in Jordanian Public Hospitals According To the Hospital Safety Index

Author: Afnan Saleh, Published Year: 2015

American International Journal of Contemporary Research, Vol. 5, No. 6

Faculty: Engineering and Technology

Abstract: In 2015, the author of this study conducted three anonymous focus groups with professionals with the aim of strengthening the disaster preparedness of newly built or renovated Jordanian hospitals. The semi-structured questions included: “Will you explain what you know about structural and non-structural standards implemented in public hospitals?” This study was based on the Hospital Safety Index developed by the Pan American Health Organization (PAHO) and World Health Organization (WHO), which has been used for several years by numerous countries to improve their disaster responses. The results indicated that most safety standards were implemented. However, further attention should be given to creating a plan to manage the safety of the physical environment, provide monitored dangerous sites, and improve the hazardous waste disposal process. This study recommends conducting further studies that include all hospitals in Jordan.

Keywords: Focus group discussion, Disaster Preparedness, public hospitals, Jordan.

Research Title: Workplace Violence and Hospital Initiatives

Author: Afnan Saleh, Published Year: 2014

European Journal of Social Sciences, Vol. 44 No 3

Faculty: Engineering and Technology

Abstract: Workplace violence (WPV) has become an important fact in the world today and is a serious public health issue that is associated with significant and pernicious health outcomes. The current study was conducted in 2014 at Bashir Hospital in Amman, Jordan to examine both the features of WPV in a Jordanian public hospital and the actions undertaken by the hospital to cope with WPV. A mixed qualitative and quantitative methodology was used to generate the study data. The study found that the hospital environment is marked by violence, that healthcare providers were exposed to multiple forms of violence, that the most common form of violence consisted of verbal abuse and that the hospital has not adopted any international or local standards to help create a violence-free environment. The main recommendation of this study is to urgently apply appropriate engineering and management standards to help reduce WPV in hospitals.

Keywords: Workplace violence, Public hospital, Engineering initiatives, Management initiatives, Jordan.

Research Title: Governance in Jordanian Private Hospitals

Author: Naser Saif, Published Year: 2013

INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS, VOL 5, NO 2

Faculty: Business

Abstract: Are the employees of Jordanian private hospitals aware of how their organisations are governed and of the corporate governance issues these organisations consider important? This study developed a questionnaire that was distributed to 183 employees of Jordanian non-family hospitals, with an overall response rate of 76%. From the results of this questionnaire, the study concludes that private hospital workers possess a weak understanding and awareness of governance issues, although hospital governance can serve workers‟ and shareholders‟ rights. This study further suggests that the implementation of governance principles could improve the non-conflictual relationship between shareholders and management, as well as the identification and dissemination of rules and regulations for hospital work .The study therefore demonstrates that Jordanian hospitals may benefit significantly from the adoption of corporate governance principles

Keywords: governance; management; organisations; employee perceptions; private hospitals; board of directors; motivation; disclosure; transparency; Jordan

Research Title: Managers’ Concern Regarding Employee Empowerment in Jordanian Public Hospitals

Author: Naser Saif, Published Year: 2013

INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS, 5

Faculty: Business

Abstract: This study is aimed at determining the extent of managers for the implementation of employee empowerment in Jordanian hospitals. A questionnaire was developed and distributed to a sample of 277 employees of Jordanian hospitals, with an overall response rate of 81.4%. This study concluded that Jordanian hospital managers are concerned about the implementation of employee empowerment practices. It is suggested that support and follow-up must be provided for employee empowerment practices through the MOH or the establishment of a neutral department dedicated to this purpose.

Keywords: Empowerment, employee, hospital managers, Jordanian hospitals

Research Title: مستوى جودة الخدمات الطالبية ورضا الطلبة عنها في الجامعات الاردنية

Author: Naser Saif, Published Year: 2014

المجلة العربية لضمان جودة التعليم الجامعي, 15

Faculty: Business

Abstract: هدف���ت هذه الدرا�سة إىل تقييم م�ستوى ج���ودة اخلدمات الطالبية، ور�ضا الطلبة يف اجلامعات احلكومية الأردنية، ومن وجهة نظر طلبتها. وإىل التعرف على أثر جودة اخلدمات الطالبية يف ر�ضا الطلبة، ومعرفة فيما لو كان هناك ف���روق ذات دالل���ة إح�صائية عند م�ستوى داللة )05.0 )يف ر�ضا الطلبة قد تعزى للمتغريات ال�شخ�صية )اجلن�س، اجلن�سية، االبتعاث(.

Keywords: جودة اخلدمات الطالبية، ر�ضا الطلبة، اجلامعات الأردنية.

Research Title: Impact of Application Quality Service Dimensions on Patients Results Field Study in the Jordanian Primary Health Care Centers

Author: Naser Saif, Published Year: 2013

المجلة الاردنية في ادارة الاعمال - الجامعة الاردنية, مجلد 9

Faculty: Business

Abstract: This study is based on primary health care centers as a major health care provider within the health service sector in Jordan. The study concentrated upon the application of quality dimensions in primary health care centers. Also, the study aimed at identifying attitudes of diabetic patients at the primary health care centers towards applying the quality dimensions of health services, and towards its impact on their results. This study was conducted in the Central Laboratory (Ministry of Health), using both quantitative and qualitative research and included (340) patients. Data were collected through a questionnaire, interviews and annual report of the MOH. Descriptive and inferential statistics were utilized to analyze data from questionnaires. The quantitative findings revealed that the primary health care centers apply quality service dimensions at acceptable levels. Study results indicated that the level of patients’ satisfaction and health results are acceptable and there is a direct positive impact of the levels of the application of total quality service dimensions on the patient satisfaction and health results. The qualitative finding indicated that the primary health care centers need to overcome a range of difficulties associated with the application of quality dimensions of health services. The study concludes with recommendations to the primary health care centers of Jordan; in order to get rid of the negative aspects, improve the experience of the application of quality service dimensions, and patients’ satisfaction.

Keywords: Dimensions Of Quality, Patients With Type 2 Diabetes Mellitus, Patient Results, Primary Health Care Centers, Jordan.

Research Title: Stress Demesnes and Staff’s Attitudes about Responses to Violence in Eight Jordanian Hospitals

Author: Naser Saif, Published Year: 2015

International Review of Management and Business Research , Vol. 4 Issue.4

Faculty: Business

Abstract: This study’s objectives were to explore the presence of stress dimensions, the attitudes of staff about responding to violence, and the relationship between the two variables in eight Jordanian public hospitals. A questionnaire measuring the presence of stress dimensions (developed by the United Kingdom’s Health and Safety Executive) and staffs’ attitudes about responses to violence (adopted by the United States Centers for Disease Control and Prevention), was distributed to 1,130 employees (response rate: 73%). The study found moderate levels of stress and staff’s acceptance of violent responses to violence. A significant positive relationship between the presence of stress dimensions and the acceptance of violent responses to violent behavior was found. Thus, hospitals must develop a clear mission statement, ensure the development and implementation of necessary policies and procedures, establish clear coordination and communication processes, and implement training programs to help staff manage issues related to violence.

Keywords: : Stress Dimensions, Workplace Violence, Public hospitals, Jordan.