Research Title: THE RELATIONSHIP BETWEEN EMPLOYEE ENGAGEMENT AND TRANSFORMATIONAL AND TRANSACTIONAL LEADERSHIP STYLES:EVIDENCE FROM JORDAN; GREATER AMMAN MUNICIPALITY

Author: Shadi Mohammad Al-Tahat, Published Year: 2021

Journal of Management Information and Decision Sciences,

Faculty: Business

Abstract: Employee Engagement has been at the forefront of focus for human resources researchers and scientists,who believe that Employee Engagement can be a key driver of business success. The purpose of this analysis is to identifythe association between Employee Engagement and Transformational and Transactional Leadership Styles. Data were collected and analyzed from a survey of 273 full-time employees who workin the Greater Amman Municipality at Jordan. The data was analyzed with different statistical tools (Mean, Correlation and Z-values) using SPSS. The findings exposed a significant positive association between bothTransformational and Transactional Leadership Stylesand Employee Engagement. It also found that Transformational Leadership is a better indicator of Employee Engagement when compared with Transactional Leadership

Keywords: Transformational Leadership, Transactional Leadership, Employee Engagement, Greater Amman Municipality, Jordan

Research Title: The Mediating Role of Creativity in the Influence of the Entrepreneurial Mindset on Corporate Entrepreneurship

Author: Shadi Mohammad Al-Tahat, Published Year: 2021

International Journal of Innovation, Creativity and Change,

Faculty: Business

Abstract: Entrepreneurship is one of our economy's most significant component and a skill that is taken into account when starting a business or even when striving to be an excellent worker. The purpose of this research is to evaluate the role that creativity in the northern Jordanian banks plays in the relationship between the entrepreneurial mindset and corporate entrepreneurship. The sample consists of 363 bank employees from various departments. They were conveniently selected and analysed by Structural Equation Modeling (SEM). Results showed that creativity has a positive and significant impact on the relationship between the entrepreneurial mindset and corporate entrepreneurship. The results also showed that the entrepreneurial mindset had a significant and positive impact on corporate entrepreneurship. According to the research results it was recommended that: All bank employees need to work on an entrepreneurial strategy at their various levels and roles in positions of responsibility in the fundamental concepts, associated with methods of the entrepreneurial mindset in terms of enhancing their operations to provide their clients with a successful and modern service.

Keywords: Entrepreneurial mindset, Corporate entrepreneurship, Creativity, Jordanian Banks

Research Title: The effect of talent management on organizational performance improvement: The mediating role of organizational commitment

Author: Shadi Mohammad Al-Tahat, Published Year: 2020

Management Science Letters,

Faculty: Business

Abstract: This study investigates the effects of talent management (TM) of human resources on organizational performance improvement. The study is accomplished through hypothesizing the effect of talent management on organizational performance. Organizational commitment is theorized to be a mediating factor for this relationship. In addition, the model considers transformational leadership style as a potential moderating factor. Data was collected from 385 Jordanian hotel employees using questionnaires and then analyzed using structural equation modeling (SEM). The results demonstrate the positive impact of talent management (TM) on organizational performance, effective continuance and normative commitment. It is also shown that effective continuance and normative commitment played a mediating role. Finally, Transformational leadership style is proven to be a moderating variable with an effect on talent management and organizational performance. The findings show the significance of the role that organizational commitment plays in achieving human resources performance goals.

Keywords: shadi

Research Title: Role of HealthyWork Environments in Sustainability of Goal Achievement; Ethical Leadership, Intention to Sabotage and Psychological Capital in Jordanian Universities

Author: Shadi Mohammad Al-Tahat, Published Year: 2018

Sustainability,

Faculty: Business

Abstract: (1) Background: Long-term competitiveness and sustainability of goal achievement are constantly being sought out by organizations. This study examined the link between ethical leadership, intention to sabotage, and psychological capital in Jordanian universities and how they provide a healthy environment conducive to goal achievement sustainability. The literature indicated gaps in knowledge regarding the correlation between these variables in non-western countries, which this study intends to fill. The study drew from social learning theory and self-control theory. (2) Methods: Data was obtained by collecting survey questionnaires from a sample of 376 employees in different universities in the north of Jordan, and was analyzed with Statistical Package for the Social Sciences (SPSS) and Structural Equation Modeling. (3) Results: A significant and direct negative relationship was found between both ethical leadership and psychological capital on employees’ intention to sabotage. Also, a significant and direct positive effect was found between ethical leadership and psychological capital. Furthermore, it was found that psychological capital mediated the relationship between ethical leadership and employees’ intention to sabotage. (4) Conclusions: Leaders have a critical role in increasing employee psychological capital and decreasing intention to sabotage. Many implications indicated by the study’s findings, both theoretical and practical, were discussed.

Keywords: ethical leadership; intention to sabotage; psychological capital; human resource management; Jordan

Research Title: Role of Cloud Computing in Service Quality, Information Quality & Low Costs: An Empirical Study on Jordanian Customs

Author: Shadi Mohammad Al-Tahat, Published Year: 2020

International Journal of Academic Research in Business and Social Sciences,,

Faculty: Business

Abstract: The study seeks to define the role of cloud computing in service quality, information quality and low costs. To achieve this research purpose, 207 employees were surveyed and there were 187 questionnaires valid for statistical analysis, adopting the descriptive approach. Questionnaires were used to measure the cloud computing impact on Jordanian customs. The study concluded that there was a high usage level of cloud computing and high level of application of service quality and information quality. In addition, there was a statistically significant correlation between cloud computing and service quality, information quality, and low costs. In light of the aforementioned results, Implementations for cloud computing and service quality, information quality, and low costs are discussed.

Keywords: Cloud Computing, Service Quality, Information Quality, Low Cost, Jordanian Customs.

Research Title: How ethical leadership and incivility tolerance affect intention to sabotage at Jordanian universities

Author: Shadi Mohammad Al-Tahat, Published Year: 2022

ORGANIZATIONAL PSYCHOLOGY,

Faculty: Business

Abstract: Abstract. Purpose. The mediating roles of tolerance to workplace incivility between ethical leadership and intention to sabotage was investigated in Jordan. The study relied on social learning theory (Bandura, 1977; 1986), reinforcement theory (Skinner, 1938), and conservation of resource theory (Hobfoll, 1988). Methodology. A quantitative method with survey questionnaires were distributed to 376 employees in different universities, public and private, in northern Jordan to obtain data. The following variables were part of the self-administered survey developed for the purposes of this study: “ethical leadership” (10-item scale); “tolerance to workplace incivility” (8-item scale); “the intention to sabotage” (8-item scale). Data were analyzed with SPSS and structural equation modeling with AMOS. Findings. A significant and direct negative relationship was found between ethical leadership and employees’ intention to sabotage in Jordan. Also, a significant and direct positive effect was found between tolerance to workplace incivility and employees’ intention to sabotage, which indicates that tolerance to incivility increases intention to sabotage in Jordan. Further, it was found that tolerance to workplace incivility partially mediates the relationship between ethical leadership and employees’ intention to sabotage in Jordan. Value of results. This paper improves the understanding of workplaces in Jordanian universities and facilitates the creation of healthier work environments. The findings also contribute to several fields of organizational research, such as: human resources management, organizational development, and organizational behavior. The findings have many theoretical and practical implications, which were discussed.

Keywords: ethical leadership, intention to sabotage, organizational culture, tolerance to workplace incivility, Jordan.

Research Title: Online sales system and organization outcome

Author: Shadi Mohammad Al-Tahat, Published Year: 2020

International Journal of Data and Network Science,

Faculty: Business

Abstract: The aim of this study is to identify the link between online sales systems, infrastructure, ease of use & information accuracy in improving Jordanian restaurants' call centers' performance effectiveness (JRCCPE). In order to achieve the study's objectives, a questionnaire was conducted for measuring the link between online sales systems (OSS), infrastructure, ease of use & information accuracy in improving JRCCPE. The study sample was selected by distributing 220 questionnaires to all employees of Jordanian restaurants' call centers (JRCC) from the set of employees working in an online sales system where 173 were retrieved. Aiming to answer the study questions and test hypotheses, the researcher extracted the means and standard deviations to apply the multiple regression equation. Accordingly, the study reached many results, showing a statistically significant effect for using the OSS, infrastructure, ease of use & information accuracy in improving JRCCPE. The study suggested that JRCC seeks adding various characteristics of editing, deleting , copying, and setting the time on the basis of text messaging through such networks as well as the need to conduct marketing studies in order to enable companies to achieve the customers' wishes in a method matching their expectations

Keywords: shadi

Research Title: The Role of E-Word of Mouth in the Relationship between Online Destination Image, E-satisfaction, E-Trust & E-Service Quality for International Tourists Perception

Author: Shadi Mohammad Al-Tahat, Published Year: 2021

Journal of Information Technology Management,

Faculty: Business

Abstract: Destination Image as a development which comprises of interrelated assessments converged with general impressions and convictions dependent on data preparing from an assortment of sources after some time; little research has concentrated on picture arrangement corresponding to this kind of goal, this article explores the mediating role of Online Image on the connection between E-WOM and E-service quality, E-satisfaction, E- trust The result of Structural equation Modelling (AMOS) path analysis affirmed that estimation model fulfilled the necessity and evidence the solidness of things,builds and correlation. All the four conditions for estimation model was met: things stacking above 0.7; unwavering composite quality (CR) above 0.7; Average Variance Extraction (AVE) above 0.5. The scholastics and industry will profit by the usage of this examination. Likewise, the tourist industry division can draw from these outcomes as references and proposals inside the impediments of the study. Future research headings were proposed to deal with the restrictions.

Keywords: E-Word of Mouth; Online Destination Image; E-Trust & E-Service Quality; Online Destination Image.

Research Title: IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT ON FOOD AND BEVERAGE SERVICES QUALITY: THE MEDIATING ROLE OF EMPLOYEES SATISFACTION

Author: Shadi Mohammad Al-Tahat, Published Year: 2020

Humanities & Social Sciences Reviews,

Faculty: Business

Abstract: Purpose of the study: This study is carried out to investigate the mediating role of employee satisfaction in the relationship between customer relationship management and food and beverage services quality in the 5-stars hotels in Jordan. Methodology: The survey method was used, which includes the use of the field method for collecting data from 5-stars hotels in Jordan, which employees numbered 9,657 and the number of 5-stars hotels is 33in Amman, 352 were effective for analysis and after analyzing the data using the statistical program AMOS. Main Findings: The most important findings were as follows: There is a significant impact of employee satisfaction on the relationship between customer relationship management and food and beverage services quality. Applications of this study: This study comes out to help hotel managers understand the impact of their actions on the ES in their hotels to raise the efficiency of the services provided in the field of FBSQ and to recommended researchers to do more studies in the field of food and beverage and link them in the behavior of employees and customer, which is a result of hotels profit, and also entertains them to the return on the local economy. Novelty/Originality of this study: Food and beverages services are one of the essential services which business managers should consider if they have to retain their customers and improve the image of their business so this study came out to investigate the mediate role of employee’s satisfaction in the relationship between customer relationship management and food and beverage services quality in the 5-stars hotels.

Keywords: Customer Relationship Management, Food, Beverage, Employees Satisfaction, 5-stars Hotels, Services Quality, Information Quality, Customer's Expectations.

Research Title: Human Resource Management Practices and Employee Performance: The Role of Job Satisfaction

Author: Shadi Mohammad Al-Tahat, Published Year: 2021

Journal of Asian Finance Economics and Business,

Faculty: Business

Abstract: This study aims to investigate the impact of Human Resource Management Practices (HRMP) on improving Employee Performance (EP). The study is accomplished by hypothesizing the impact of HRMP on EP, additionally, this impact is theorized to be mediated through job satisfaction. Employee engagement is also taken into account because of the potential moderating effect it has within the theorized model. Data was collected from 480 questionnaires which were distributed among commercial banks' workers in Jordan and were analyzed using structural equation modeling techniques (SEM), path analysis, and confirmatory factor analysis (CFA). Analysis of a moment structures (AMOS) software version 24 was applied to complete our analysis. The results show that HRMP had a positive impact on EP, as well as job satisfaction and its components (job stability and job enrichment). The mediating role of job satisfaction (enrichment and stability) was discovered. Finally, employee engagement emerged as a moderating variable linking HRMP and EP. The findings of this study show the importance of the role played by job satisfaction and employee engagement in achieving human resources performance goals. Future analysis is recommended to gain deeper insight into the relationship between HRMP, job satisfaction, worker training, and performance appraisal

Keywords: Human Resource Management Practices, EP, Job Satisfaction